Returns and Refunds Policy

Your satisfaction is our priority. You have 14 days after receiving your order to return an item. Find all the information you need below to make your return with complete peace of mind.

Article 1 — Right to cancel

In accordance with Articles L221-18 et seq. of the French Consumer Code, you have 14 calendar days from the date you receive your order to exercise your right to cancel, without having to justify your decision.

After this period, we will unfortunately no longer be able to accept your return request.

Article 2 — How to request a return

To initiate a return, simply send us an email. It's quick and easy:

Once you have sent your email, you can ship your parcel without waiting for our reply. We will process your request as soon as we receive it.

Article 3 — Item eligibility requirements

For us to accept your return, please make sure the item meets the following requirements:

• The item must be new and unworn
• It may have been tried on, but only over your own underwear
• It must be returned in its original packaging
• It must be in pristine condition: unstained, unwashed, and free of perfume
  

Article 4 — Non-refundable items

In accordance with Article L221-28 of the French Consumer Code, certain items cannot be returned or refunded:

• Personalized items or made-to-measure items
• Sale items marked “non-refundable”
• Gift cards

Article 5 — Return address

Returns must be shipped via Mondial Relay to the following address:

We recommend that you keep your proof of drop-off and the parcel's tracking number until your refund has been confirmed. This will allow us to help you if there are any issues with the carrier.

Article 6 — Return shipping costs

Return shipping costs are the customer's responsibility, except in the following cases, when they are fully covered by AWRAH SHOP:

• Item received defective or damaged
• Shipping error on our part (wrong item or size sent)

In these cases, email us at contact@awrah.shop and we will send you a prepaid return label.

Article 7 — Refunds

At Awrah, we want to process your refunds quickly. As soon as we receive your parcel and verify that the item meets the requirements, your refund will be issued instantly to the payment method used for your order.

The refund covers the amount paid for the returned items. Original shipping costs are refunded only if you cancel the entire order, in accordance with Article L221-24 of the French Consumer Code.

Article 8 — Quick exchange

Ordered the wrong size? Don't worry, we offer a direct exchange service to make things easier for you.

Here's how it works:

• Contact us at contact@awrah.shop with your order number and the new size you would like
• Ship the item that doesn't fit via Mondial Relay to the locker address (see Article 5)

Article 9 — Defective item or order error

We take great care when preparing every order, but if you receive a defective or damaged item, or one that does not match what you ordered, we sincerely apologize and will resolve the issue as quickly as possible.

In this case, contact us at contact@awrah.shop and include:

• Your order number
• Clear photos of the item and the defect
• A brief description of the issue

We will arrange a replacement or refund as soon as possible, with return shipping costs fully covered by us.

Article 10 — Contact us

Have a question, concern, or need advice? Our team is here to help:

Last updated: April 18, 2026