Return and Refund Policy

Your satisfaction is our priority. You have 14 days after receiving your order to return an item to us. Below, you will find all the useful information you need to make your return with complete peace of mind.

Article 1 — Withdrawal period

According to Articles L221-18 et seq. of the French Consumer Code, you have a period of 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to justify your decision.

Beyond this period, unfortunately we will no longer be able to accept your return request.

Article 2 — How to request a return

To initiate a return, simply send us an email. It's simple and quick:

Once your email has been sent, you can proceed with shipping your package without waiting for our response. We will process your request upon receipt.

Article 3 — Eligibility Conditions for Items

For us to accept your return, please ensure that the item meets the following conditions:

• The item must be new and unworn
• It may have been tried, but only over your personal underwear
• It must be returned in its original packaging
• It must be in a Impeccable condition : unstained, unwashed, unscented
  

Article 4 — Non-refundable items

According to Article L221-28 of the Consumer Code, certain items cannot be returned or refunded:

• The personalized items or custom-made
• The Sale items marked “non-refundable”
• The gift cards

Article 5 — Return Address

Returns must be shipped via Mondial Relay at the following address:

We recommend that you Keep your proof of posting as well as the parcel tracking number until your refund is confirmed. This will allow us to assist you in the event of any issue with the carrier.

Article 6 — Return Shipping Costs

The return shipping costs are the customer's responsibility, except in the following cases where they are fully handled by AWRAH SHOP :

• Received damaged or defective item
• Shipping error on our part (wrong item or wrong size sent)

In these situations, write to us at contact@awrah.shop and we will send you a prepaid return label.

Article 7 — Refund

At Awrah, we are committed to ensuring that your refunds are processed quickly. As soon as we receive your parcel and verify that the item complies, your the refund is made instantly on the payment method used for the order.

The refund corresponds to the amount of the returned items. The initial delivery charges are reimbursed only in the event of full withdrawal from the order, in accordance with Article L221-24 of the Consumer Code.

Article 8 — Quick Exchange

You ordered the wrong size? No need to worry, we offer a direct exchange service to make it easier for you.

Here’s how it works:

• Contact us at contact@awrah.shop specifying your order number and the new size required
• Send the item that is not suitable for you via Mondial Relay to the locker address (see Article 5)

Article 9 — Defective item or order error

We take great care in preparing every order, but if you receive an item that is defective, damaged, or not what you ordered, we are sincerely sorry and are committed to resolving the situation as quickly as possible.

In this case, contact us at contact@awrah.shop by attaching:

• Your order number
• Some clear photos of the item and the defect found
• A brief description of the problem

We will proceed with the replacement or refund as quickly as possible, with return shipping costs fully covered by us.

Article 10 — Contact Us

A question, a concern, some advice? Our team is here to help you:

Last updated: 18 April 2026