Shipping Policy

We deliver throughout Europe and internationally. Find below our delivery times, rates, and all the useful information regarding the shipping of your order.

Article 1 — Preparation time

All orders are prepared within 24 to 48 business hours after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Once your parcel has been shipped, you automatically receive an email containing your tracking number.

Article 2 — Delivery in mainland France

We deliver in mainland France via Colissimo, with a delivery time of 1 to 3 business days after shipment.

Article 3 — Delivery in Belgium

We deliver in Belgium via Express International, with a delivery time of 1 to 3 business days after shipment.

Article 4 — Delivery in Spain

We deliver in Spain via Mondial Relay Home (Expreso España).

Article 5 — Delivery in Germany

We deliver in Germany via Mondial Relay Home (Express).

Article 6 — Delivery in the European Union

For other countries in the European Union (Austria, Bulgaria, Croatia, Denmark, Ireland, Italy, Luxembourg, the Netherlands, Poland, Portugal, and many others), we deliver via Colissimo.

Article 7 — Delivery to French overseas departments and territories

We deliver to Guadeloupe, Réunion, and Saint Martin via Colissimo.

Article 8 — International delivery

We also deliver to many countries outside the European Union (United Arab Emirates, Australia, Canada, and many others).

International delivery times vary depending on the destination. They are provided at checkout.

Article 9 — Order tracking

As soon as your parcel is shipped, you receive an automatic email containing your tracking number. You can track your parcel directly on the website of the relevant carrier:

• Colissimo: laposte.fr/outils/suivre-vos-envois
• Mondial Relay: mondialrelay.fr/suivi-de-colis

Article 10 — Delay, loss, or damaged parcel

Despite the care taken by our carriers, a parcel may sometimes be delayed, lost, or damaged during transit. In that case, we are here to support you:

• Unusual delay: if your parcel has not moved for more than 5 business days, contact us at contact@awrah.shop so that we can open an investigation with the carrier.
• Lost parcel: once the loss has been confirmed by the carrier, we will proceed with a refund or reshipment of your order.
• Damaged parcel: if your parcel arrives damaged, take photos of the packaging and contents before contacting us within 48 h of receipt.

In accordance with Article L216-2 of the French Consumer Code, if delivery does not take place within a reasonable period, you may request cancellation of the sale and receive a full refund.

Article 11 — Incorrect delivery address

It is your responsibility to carefully check your delivery address before confirming your order. In the event of an incorrect or incomplete address resulting in the parcel being returned to the sender, reshipping costs will be your responsibility.

If you notice an error just after placing your order, contact us as soon as possible at contact@awrah.shop. If your order has not yet been shipped, we will take the necessary steps to correct the address free of charge.

Article 12 — Customs and taxes for international deliveries

For deliveries outside the European Union (United Arab Emirates, Canada, Australia, etc.), your order may be subject to customs duties, import taxes, or clearance fees, which depend on the destination country.

These fees are not included in the purchase price or the delivery charges. They remain the responsibility of the recipient and must be paid directly to the carrier or the local customs authorities upon delivery.

Article 13 — Contact us

Have a question about your delivery? Our team is available to assist you:

Last updated: 18 April 2026